If a client doesn't need me anymore, I've done a good job.

Don't get me wrong - I like my clients, but I don't need to see (or talk to) them everyday. I don't keep any secrets in an effort to make clients need me. My goal is that they maintain the software tools I've created or set up for them - all on their own.

So, for those who prefer to keep things simple, I operate by this rule:

"The best, most efficient, advanced methods are worth nothing if the people who are supposed to use them - don't."

Creating technological solutions for document production which are beyond the capabilities of the user and staff requires constant computer support. Many firm's computer support staff are already overloaded taking care of their network, time and billing software, firm internet services and other highly technical and time consuming projects. My goal is to help staff and attorneys use their computers more efficiently, without the need for frequent troubleshooting.